There are several reasons why your card might have been declined. Here are some common reasons that may help you identify and resolve the problem:
You do not have sufficient funds in your account to cover the transaction. You can check your available balance from the “Home” page in the Aver: Mobile Banking app.
Your card is not active. If you recently ordered and received a replacement card, your new card may not be activated yet or you’re trying to use the old card and the information is no longer valid. To use your new card, you will need to activate it first. You can do that in the app by selecting the card icon in the upper-right hand corner of your “Home” page.
You froze your card and haven’t unfrozen it yet. To unfreeze your card, log into the app and select the card icon in the upper right- hand corner of your “Home” page. If there is a snowflake icon on the card, your card is frozen and needs to be unfrozen before you can use it again.
You’re entering an incorrect PIN when attempting to make an in- person debit purchase or at an ATM. If you still aren’t sure why your card is being declined, please contact Aver Money Customer Support at 1-888-491-0950 for assistance.